Terms & Conditions

CODE OF CONDUCT FOR PARENTS

 

We are fully committed to safeguarding and promoting the well-being of our members. The club believes it is important that members, coaches, administrators and parents associated with the club, should at all times, respect and show and understanding for the safety and welfare of others.

As a parent of a member of Phoenix Flames Cheerleaders the following is expected:

  1. ·       Encourage your child to learn the rules and participate within them.
  2. ·       Set a good example by recognizing good sportsmanship and applauding the performances of all cheerleaders and never punish or belittle a child for poor performance.
  3. ·       Parents are encouraged not to disturb training sessions remaining out with the hall for the duration of training.
  4. ·       Share any concerns or complaints about any aspect of the club through approved channels.
  5. ·       Always ensure your child is dressed appropriately for the activity and has plenty to drink.
  6. ·       Keep the club informed if your child is ill or unable to attend events.
  7. ·       Ensure your child is dropped off and picked up promptly from sessions.
  8. ·       Treat all participants equally, with respect and dignity, intimidation of other members or families is not tolerated.
  9. ·       Help your child to recognize good performance and not just results.
  10. ·       Use correct and proper language at all times.
  11. ·       Do not show aggressiveness towards coaches.
  12. ·       When child is in training or at events your child is in the care of the club and should not be taken away without knowledge of the person in charge.
  13. ·       We encourage that if your child is unwell but able to come to class that they do so to sit and watch

Respectful Online Conduct

Parents and guardians must use social media responsibly when discussing any aspect of our programme. This includes, but is not limited to:

  • Refraining from posting malicious, negative, or defamatory comments about the programme, coaches, athletes, other parents, or decisions made by staff.
  • Avoiding any online behaviour that could damage the reputation of the club or create hostility within the team environment.
  • Not engaging in gossip, rumour‑spreading, or targeted criticism on public or private platforms.
  • Ensuring that any concerns are raised directly and privately with programme leadership through the appropriate channels.

Zero‑Tolerance for Malicious Behaviour

The programme has a zero‑tolerance policy for online behaviour that is harmful, abusive, or intentionally damaging. This includes:

  • Personal attacks
  • Harassment or bullying
  • False accusations
  • Public criticism of children, coaches, or team decisions
  • Any content that undermines team morale or the wellbeing of athletes

Consequences for Breaching This Policy

If a parent or guardian engages in malicious or inappropriate online behaviour:

  • They will receive one formal written warning outlining the breach.
  • If the behaviour continues, the family will be asked to leave the programme immediately, with no refund of fees.
  • In severe cases, the programme reserves the right to remove a family without prior warning if the behaviour poses a risk to the wellbeing of athletes, staff, or the reputation of the organisation.

Commitment to a Positive Community

By joining our programme, parents and guardians agree to:

  • Support a positive and encouraging environment
  • Communicate respectfully with staff and other families
  • Model good sportsmanship online and offline
  • Protect the wellbeing and privacy of all athletes

Class Payments

All class payments will be taken monthly from the account details you provide. If your child has decided to leave us then we need 4 weeks notice to cancel your DD. No refunds will be given if you choose to leave before before the 4 weeks notice.